Privacy Policy

Effective date: 29 January 2026

This Privacy Policy explains how [SC Humber Electrical Services Ltd] “SC Humber”, “we”, “us”, “our” collects, uses and protects your personal data when you visit https://schumber.co.uk or contact us about our services. We are committed to protecting your privacy and handling your data in a transparent and lawful way.

1. Who we are

Data Controller: SC Humber Electrical Services Ltd
Registered address: 13 Walcott Street, Hull, HU3 4AU
Company number: [Number]
Contact for privacy matters: info@schumber.co.uk or 01482 328724

We are registered in the UK. Our data handling is governed by the UK GDPR and the Data Protection Act 2018.

2. What data we collect

Information you provide
  • Contact details. name, company, email, phone, address
  • Project information. site address, drawings, photos, technical requirements
  • Enquiry content. messages sent through forms, email, phone or WhatsApp
  • Job applications. CV, cover letter, qualifications, right to work information
  • Marketing preferences. consents and opt out choices
Information we collect automatically
  • Technical data. IP address, device and browser type, pages viewed, referring URL, approximate location
  • Cookies and similar technologies used for site functionality, analytics and, where enabled, advertising
  • Call tracking metadata where used. number dialled, source page, time and duration
  • WhatsApp click to chat metadata when you use that feature

3. How we use your data and legal bases

  • Respond to enquiries and provide quotes. to take steps at your request before entering into a contract or to perform a contract
  • Deliver services, manage projects and warranties. contract
  • Customer support and account management. contract and legitimate interests
  • Safety, compliance and record keeping. legal obligation and legitimate interests
  • Recruitment. consent and legitimate interests
  • Analytics and site improvement. legitimate interests
  • Marketing communications. consent where required, you can opt out at any time

4. Cookies and analytics

We use essential cookies for security and core functionality. We may use analytics cookies to understand how our site is used. You can manage non essential cookies through our on site banner or your browser settings. Blocking certain cookies may affect site performance.

Typical tools we may use:

  • Analytics. for anonymised usage trends
  • Call tracking. to attribute inbound calls to website visits
  • Embedded content. maps or video players that may set their own cookies
  • WhatsApp click to chat. opens a conversation with our team

Our Cookie Notice (see last section) provides details of cookie names, purposes and durations.

5. Sharing your data

We only share personal data with:

  • Service providers acting under contract. website hosting, email and CRM platforms, analytics, call tracking, document storage, IT support
  • Engineers and vetted subcontractors where necessary to deliver your job
  • Professional advisers and insurers for audits, claims and compliance
  • Public authorities if required by law or to protect vital interests

We do not sell your data.

6. International transfers

Some providers may process data outside the UK. Where this occurs, we rely on an adequacy decision or approved safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses. You can contact us for details of current safeguards.

7. Data retention

We keep personal data only as long as necessary for the purposes set out above.

  • Enquiries and quotes. typically up to 24 months
  • Project records and certificates. usually 6 to 12 years to meet compliance and warranty obligations
  • Marketing contact data. until you unsubscribe or your consent is withdrawn
  • Job applications. up to 6 months if not hired, unless you agree to a longer period

8. Security

We use appropriate technical and organisational measures to protect personal data. access controls, encryption in transit, least privilege access and staff training. No method of transmission or storage is completely secure, we continually improve our controls.

9. Your rights

Under UK data protection law you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase data in certain circumstances
  • Restrict or object to processing
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office

ICO contact: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 0303 123 1113. ico.org.uk.

To exercise your rights, contact info@schumber.co.uk. We may need to verify your identity before acting on your request.

10. Children

Our site and services are not directed to children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to this policy

We may update this policy to reflect changes in law, technology or our operations. We will post the updated version and revise the effective date. Significant changes may be notified on the website.

13. How to contact us

Questions or requests about this policy or your data can be sent to:

Email: info@schumber.co.uk
Post: 13 Walcott Street, Hull, HU3 4AU
Phone: 01482 328724